Cancellations
You may request a full refund before artwork work begins. Contact us promptly with your order number. Once artwork work has started, the order may no longer qualify for a full refund because custom labor has already been performed.
Proofs and revisions
Your order includes one artwork revision. Nothing is sent to print until you approve the proof. Approval confirms that you have reviewed the artwork, text, spelling, track list, and layout.
After proof approval, refunds are generally unavailable for preferences, customer-supplied mistakes, or details visible in the approved proof. This does not limit rights that cannot legally be waived.
Custom products
Completed personalized goods generally cannot be returned or resold. If Storydisc makes an error that differs materially from your approved proof, we will work with you on an appropriate correction, replacement, or refund.
CD writer accessories
Unopened external CD writer accessories may be returned within 14 days of delivery. Opened accessories are final sale except when received damaged, defective, or materially different from the product description.
Report an accessory problem within 14 days of delivery with your order number and clear photos or a short video showing the issue. Compatibility limitations stated on the product page are not defects.
Damaged, defective, or incorrect orders
Contact us within seven days of delivery and include your order number, a description of the problem, and clear photos of the item and packaging. If the order arrives damaged, defective, or materially different from the approved proof, we may replace the affected item or provide another remedy appropriate to the circumstances.
Keep the item and packaging until we finish reviewing the claim, since the carrier may request them.
Shipping delays and unshipped orders
If we cannot ship within the time promised, we will provide a revised estimate and any cancellation or refund options required by applicable law. If an order must be cancelled because it cannot be shipped, the refund will include amounts paid for the unshipped product and its shipping charges.
Refund timing
Approved refunds are sent to the original payment method. Your bank or card provider controls how long the credit takes to appear after it is issued.
QUESTIONS / CUSTOMER CARE
Contact orders@storydiscshop.com and include your order number when possible.